Welcome to Swimwear Specialty Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer care team.

Product Questions

What types of swimwear do you offer?
We specialize in premium swimwear for women, including bikinis, one-piece swimsuits, swimwear bottoms, and tankinis. Our collection features stylish, confidence-boosting designs perfect for beach vacations, pool parties, or any occasion where you want to look and feel your best.
How do I choose the right size?
We recommend checking our detailed size guide for each product. Swimwear sizing can vary by style and brand, so please measure yourself carefully and compare with our size charts. If you’re between sizes or unsure, consider sizing up for comfort.
Are your swimwear pieces true to color?
We make every effort to ensure our product photos accurately represent colors. However, monitor settings may vary, and colors might appear slightly different in person. All swimwear is carefully inspected before shipping to ensure premium quality.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after processing (1-2 business days)
2. Free Shipping on orders over $50 via EMS: 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except to some remote locations and parts of Asia due to carrier restrictions. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can track in real-time. EMS tracking may be more limited but still available.
Can I get expedited shipping?
For urgent deliveries, please contact our customer care team at [email protected] before placing your order. While we can’t guarantee expedited shipping for all locations, we’ll do our best to accommodate your needs.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, with tags attached, and in original condition. Please contact us to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing of the credit appearing in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store full credit card details on our servers.
Can I change or cancel my order?
We process orders quickly to get your swimwear to you ASAP. If you need to make changes, contact us immediately at [email protected] and we’ll try to accommodate your request if the order hasn’t shipped yet.

Contact & Support

How can I contact customer service?
Our customer care team is happy to help! Email us at [email protected] and we’ll respond within 24 hours. Our physical address is: 3215 Ridenour Street, Miami, US 33132.
Do you offer style advice or recommendations?
Absolutely! We’re swimwear specialists and happy to help you find the perfect style for your body type and needs. Just reach out with your questions or preferences.

Thank you for choosing Swimwear Specialty Store! We’re committed to helping you find swimwear that makes you feel confident and beautiful. Happy shopping!