At Swimwear Specialty Store, we want you to love your bikinis, one-piece swimsuits, tankinis, and swimwear bottoms as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns policy ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on swimwear bottoms (bikini bottoms or swim shorts) unless they arrive defective or damaged. All other swimwear items are eligible for return or exchange.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the unused item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship your return – Send the package to our return center at:
    Swimwear Specialty Store Returns
    3215 Ridenour Street
    Miami, US 33132

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swimwear Specialty Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

Item Name: [Product Name]
Size/Color: [Size and Color]
Reason for Return/Exchange: [Please specify]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Information

Once your return is approved:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Customers: Refunds will be issued in USD. Any currency conversion differences or bank fees are the customer’s responsibility.

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Follow the same return process above, clearly stating you’d like an exchange in your email. Once we receive your return, we’ll ship the new item to you.

Exchange Shipping: We cover the cost of shipping the replacement item to you via standard shipping (DHL or FedEx).

Damaged or Defective Items

If your swimwear arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost (subject to availability) or issue a full refund.

Final Sale Items

Occasionally, we may offer final sale items that are not eligible for return or exchange. These will be clearly marked as “Final Sale” on the product page.

Need Help? Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping at Swimwear Specialty Store – where your perfect swimwear fit and satisfaction are our top priorities!